General

Is your website secure?

Palmer's recognizes the importance of protecting the privacy of anyone who visits our site. Palmer's does not sell, rent, trade or otherwise knowingly share or provide your information to a third party. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, Palmer's uses appropriate industry standard procedures to safeguard the confidentiality of personal information. All transmissions of personal information are through secure computer servers, which also run authentication and secure socket layers (SSL) software data encryption software to encrypt all personal information including your name, address, and credit card information to protect it from being read. Access to Palmer's Lovers user accounts are password protected. If you would prefer to place an order over the phone, you can contact our customer service department at 877-725-6377.

Are Palmer's products vegan?

While we strive to use plant based ingredients whenever possible, some of our products do contain animal sourced ingredients like milk, beeswax, honey, hydrolyzed silk and Lanolin. Many of our products are 100% free of animal products, so if you have a specific product question, please contact our Customer Service department and we will be happy to help you find the right product for you.

Are your products Natural?

Palmer's uses the highest quality natural ingredients in our formulas. You may see on some of our products a percent callout of naturally sourced ingredients. These finished goods formulas contain the stated percentage of ingredients that are naturally derived (including water).

Cocoa Butter Formula

Why do your products smell like chocolate?

Cocoa butter is a natural moisturizer derived from the cocoa bean. This is the same cocoa bean that brings us chocolate. With Palmer's, you can enjoy the benefits of natural cocoa without the guilt. Palmer's also provides fragrance free versions that have all the benefits of cocoa butter without the scent.

Are the formulas in the lotion, tube, and jar the same?

No, they are not the same. While the lotion offers a rich, thick formula, the tube is a cream formula that is even thicker and more concentrated and also contains Vitamins A and C. The jar, the most concentrated formula, is a solid which softens upon contact with the skin.

Where do you get your Palm Oil from and does it have any negative effects on the habitats and animals?

Palmer’s and its palm oil suppliers are members of the Roundtable on Sustainable Palm Oil. The RSPO sets social and environmental standards for sustainable palm oil production, such as no new clearing of primary tropical forests, conservation of natural habitats, and respect for workers and indigenous people. We are committed to responsible and sustainable palm production. Sustainable means a commitment to safeguarding the environment; protecting native animal species, such as orangutans and tigers; providing a safe and healthy work environment for their employees; respecting local land rights and helping to develop local communities. Learn more about the Roundtable for Sustainable Palm Oil at http://www.rspo.org/

Stretch Marks & Pregnancy

Is your Palmer's Cocoa Butter Formula stretch line safe to use during pregnancy?

Yes, our products are safe, effective and recommended for use during pregnancy. Palmer's Cocoa Butter Formula products are dermatologically tested to help improve the appearance of stretch marks while keeping skin soft and toned while your belly expands. As indicated, if you are experiencing any kind of adverse reaction, discontinue use and seek medical attention immediately.

How often should I use your products to help improve the appearance of stretch marks?

We recommend that you use our products twice a day, morning and evening, to help keep skin tone soft and smooth while helping to visibly improve skin's elasticity. With consistent use, skin stays supple and firm. Palmer's combines only the most proven ingredients to ensure skin looks and feels healthy and soft.

Which formula works best for stretch marks?

The entire Palmer's Cocoa Butter Formula stretch line of products was developed especially to help improve the appearance of stretch marks so we've created different formulas customized to suit your individual preference. Palmer's Cocoa Butter Formula Massage Cream and Lotion for Stretch Marks help improve the appearance of stretch marks with a special combination of Cocoa Butter, Vitamin E, Collagen, and Elastin. The lotion has the added benefit of Shea Butter. These non-greasy formulas relieve the dryness associated with stretched skin due to pregnancy and smooth stretch marks due to weight loss. Palmer's Cocoa Butter Formula Tummy Butter is a highly concentrated formula with Cocoa Butter, Vitamin E, Collagen, Elastin, and soothing Lavender Oil that is widely recommended for stretch marks during and after pregnancy. The Tummy Butter penetrates as deep as the dryness and helps to restore vital moisture while smoothing marks and toning skin.

When should I start using your stretch products?

The sooner you start using these products, the better your results will be. No product will work for every person, but keeping the skin moisturized and supple during pregnancy is essential to help foster the best results. Palmer's recommends that you first consult your doctor before beginning any new skincare regimen.

How long does it take to see results?

Stretch marks don't just happen overnight. Immediately, you should notice that your skin looks smoother and more moisturized. After a few weeks, skin's tone and texture is visibly improved and marks are softened. In time you'll notice an overall improvement in the appearance of your stretch marks while skin takes on a healthier, firmer look.

I'm not pregnant; will your products work on my stretch marks?

Palmer's Cocoa Butter Formula Stretch products work best when used at the beginning of pregnancy or before any significant weight change where the skin might be stretched. You can expect that the Palmer's Cocoa Butter Formula stretch line of products will help skin's moisture content and elasticity, improving the appearance of stretch marks. Skin tone and texture will look more even and your stretch marks will appear softened.

I've heard a lot about the Palmer's Cocoa Butter Formula Skin Therapy Oil- what is it for?

Palmer's Cocoa Butter Skin Therapy Oil is a unique, multi-purpose dry-oil that can be used for all over face and body. This exclusive blend of key ingredients absorbs immediately with no-greasy feel and is formulated to help improve the appearance of scars, stretch marks, dry, damaged skin, uneven skin tone and aging skin. Skin looks and feels instantly soft and smooth.

Is the Bust Cream safe to use during pregnancy?

Palmer's Cocoa Butter Formula Bust Cream is safe to use during pregnancy but you should thoroughly remove any product residue from the breast area prior to breastfeeding. As with all of our products, Palmer's recommends that you first consult your doctor before beginning any new skin care regimen.

Coconut Oil Formula

What makes coconut oil good for my hair?

Coconut oil is considered by many to be nature's healthiest oil. It is chemically composed of natural lipids which make it not only nourishing and moisturizing, but also it acts as a natural barrier for hair to protect and strengthen so hair can grow long and healthy. Coconut is really rich in lauric acid, a long chain fatty acid, which gives it great cleansing and emollient properties. It also has a high content of antioxidants that help protect against damaging free radicals that can leave hair looking dull and lifeless.

Is the Coconut Oil Formula Moisture Gro Jar for all hair types?

This product is a daily hairdress formulated especially for people with very dry, curly or frizzy hair. It may be too heavy for straighter/finer hair. If you have straight or fine hair and are looking for a more lightweight non-rinse out conditioner formula, we recommend trying our Coconut Oil Formula Hair Milk.

What is the difference between the Coconut Oil Formula Replenishing Conditioner and the Coconut Oil Formula Deep Conditioning Protein Pack?

The Repairing Conditioner is better for daily use since it is a more lightweight formula. You will still get that repairing and detangling as it has great conditioning ingredients in the formula like Panthenol and Keratin. The Deep Conditioning Protein Pack is a much intensive once or twice a week treatment. It is a concentrated formula that repairs damaged hair and strengthens it from root to tip. This product also contains coconut milk that coats the hair for detangling and extra shine.

How many applications will I get with one Deep Conditioning Protein Pack?

Depending on the length of your hair, each sachet comes with a generous amount of product that can be used for 2-3 applications. Each sachet is considered under the allowable per ounce limit for an airplane approved carryon product, making it a perfectly convenient travel necessity.

Can I leave the Deep Conditioning Protein Pack on all night?

Yes. An alternative use for the Coconut Oil Formula Deep Conditioning Protein Pack is as an overnight treatment. On clean, damp hair, coat your hair completely with the product and secure with a clip. Cover head with a shower cap or protective covering. Make sure to lay down a towel or protective covering over your pillow. In the morning rinse as usual and style as desired.

Some of your products contain coconut milk. What is the difference between coconut milk and coconut oil?

Both the Coconut Oil Formula Hair Milk and Deep Conditioning Protein Pack are infused with pure coconut milk which coats and conditions the hair for extra shine and detangling. Fresh coconut meat is grated and pressed to produce the coconut milk. Pure coconut oil, which is in all the products in the line, is acquired by separating the oil from the other particles in the milk. Coconut Oil is excellent for imparting brilliance and shine while protecting the hair follicle to promote healthy growth. Coconut Milk coats the hair with its natural conditioning silicones to give hair a long, sleek, glossy finish.

Hair Food Formula

Can these products be used on all hair types?

No. These products are formulated especially for people with very dry, curly or frizzy hair and would be too heavy for straighter/finer hair.

I used too much of the product in my hair and can't get it to shampoo out. What should I do?

As with all of our hairdress formulas, we recommend using these products sparingly. To remove excess product we suggest the following: Use 2 parts shampoo (that has been formulated for oily hair/scalp) mixed with 1 part baking soda to form a paste. Dampen the hair with tepid (no hot) water and apply mixture as you would a shampoo, concentrating on problem areas. Rinse with tepid water. Repeat. Please note: Using hot water will only make the product spread faster, which you do not want to do. It is better to use this remedy once or twice a day over the course of 2-3 days, rather than trying it multiple times in a row.

Will using a daily hairdress help my hair grow?

Palmer's Hair Care line of products are targeted at delivering essential vitamins that help hair grow healthy and long. They are blended with Vitamins A, D & E along with other natural extracts like jojoba, balsam and protein to pack a punch against breakage and weak brittle hair. On average, normal adults lose around 100 hairs per day due to the natural hair growth cycle. Once an old hair "dies," a new one starts generating in a phase known as anagen. This is when the new hair growth is the most vulnerable. Naturally curly hair or certain types of hair that are prone to extreme frizziness or dryness will start to coil while growing and can weaken or break the new follicle. That is why it is important to infuse the scalp (while also making sure to give some attention to those dry ends) with conditioner pomades, such as the ones found in the Palmer's Hair Care range to seal and protect the hair - giving it a fighting change to grow strong!

Hair Success

What makes Hair Success unique?

Hair Success items are specially formulated for problem hair and address serious hair concerns like breakage and frizz.

But my hair is really frizzy, will this help?

Hair Success is formulated with frizz tamers and conditioners like Vitamin E and Proteins, to seal moisture into the hair and protect it from the damage and breakage, keeping it healthy and looking great.

Are these products for all hair types?

Hair Success products are beneficial for all hair types, however the Gro Treatment is formulated specifically for dry, coarse hair that needs special attention and moisture.

The product in Gro Treatment seems grainy. Is that normal?

Yes, this a natural property of the Hair Success Gro Treatment. The intense moisturizers in the formula sometimes form individual particles in the jar. These particles, however, break down once you rub them into the palm of your hand before applying to the hair.

Is the Gro Treatment Jar a leave-in product?

As a daily conditioner, the Hair Success Gro Treatment can be used on dry hair and can be left on until the next shampoo. For a more intense deep conditioning treatment, Hair Success Gro Treatment can be applied following shampoo to clean, damp hair. Using this deep conditioning method, hair should then be wrapped in a hot towel or shower cap for 20 minutes allowing the product to penetrate, and then rinsed out with water.

Olive Oil Formula

Are these products for all hair types?

Olive Oil Formula products are beneficial for all hair types, however Olive Hairdress and Gro Therapy are items specifically formulated for dry, coarse hair that needs special attention and moisture.

How often should I use the Hot Oil Treatment?

While the Replenishing Conditioner can be used daily after shampooing, the Hot Oil Treatment is ideal as a once or twice a week super-boost for drier hair with more signs of damage.

Which products are leave-in and which should be rinsed out?

Palmer's Olive Oil Formula Gro Therapy and Olive Hairdress condition hair, but are meant to be left on the hair/scalp until the next shampoo. Olive Oil Formula Replenishing Conditioner and Deep Conditioner are in-shower conditioning treatment to be used on shampooed hair while still wet, to be rinsed out within several minutes of application.

How is the Olive Oil Formula lotion different than the Cocoa Butter Formula lotion?

While all of our lotions are superior moisturizers, they have slight differences in feel and the benefits they offer. Cocoa Butter is a rich, creamy concentrated formula that is great for smoothing marks, scars and evening skin tone in addition to moisturizing. Olive Butter, while also an excellend moisturizer, is a luxuriously silky formula loaded with antioxdiants for healthy, younger-looking skin.

Raw Shea Formula

What is Shea Butter?

Shea Butter is a natural moisturizer which is derived from the fruit of the Shea (Karite) Tree.

Are the formulas in the tube, jar and bottle the same?

No, they are not the same. While the lotion, which is available with a pump dispenser is quite rich, the tube is a cream formulation and is more concentrated. The jar, the most concentrated formula, is a solid which softens upon contact with the skin.

What does Shea Butter smell like?

Shea Butter, in its natural state, has an unpleasant odor. Palmer's Shea Butter Formula is specially formulated with an aromatically pleasing scent.

The jar formula appears to have a textured, grainy appearance. Is this the way it is supposed to be?

Yes. It is perfectly normal for the jar to have a slightly uneven texture due to the properties of the raw Shea Butter. These small particles melt upon contact with the skin.

Is Shea Butter ok to use on sensitive skin?

Yes it is. Shea Butter is a gentle, yet effective moisturizer that contains natural anti-inflammatory properties and is also naturally packed with Vitamins A, E & F. It is widely recommended for sensitive skin.

Skin Success

What is hyperpigmentation?

Hyperpigmentation occurs when the skin produces too much melanin in a concentrated area. It can appear as a small dark spot or a larger discolored area. Many factors can contribute to this unwanted darkening. Among the most common causes are: Scarring: previous acne or injury to the skin even when healed may leave a dark mark or spot on the skin. Sun exposure: can cause anything from freckles to large brownish patches. Aging: commonly causes brown spots also known as liver spots or age spots on the face, body and hands. Pregnancy: causes a condition known as Melasma. These tan-to-brown patches around the mouth or eyes are also referred to as the "mask of pregnancy".

How do fading products work?

Palmer's Skin Success Fading products contain the maximum OTC amount of a targeted non-prescription skin lightener, one of the safest and most effective ingredients for eliminating skin discoloration and evening skin tone. This ingredient works by reducing excess pigment in the skin, targeting the hyperpigmented area for a more even tone.

When will I see an improvement?

Palmer's Skin Success Fading products gradually fade unwanted spots. Results should be visible within 6-8 weeks of treatment. Please be aware that skin is being treated with hydroquinone and can be extra sensitive to the sun. Because of this, Palmer's recommends the daily use of a sunscreen with an SPF (sun protection factor) of 15 or higher to prevent future discoloration.

I noticed that Palmer's Skin Success offers different fading products. Which one is right for me?

Palmer's Skin Success Fade Creams are offered according to skin type- For All Skin Types, For Oily Skin and For Dry Skin. Those with normal skin should choose the For All Skin Types formula. Those with combination or oilier skin types would benefit from the For Oily Skin formula and those with drier skin should choose the For Dry Skin formula. Palmer's Skin Success Eventone Fade Milk is ideal for body use as the formula is lighter and best for all over body application. The Palmer's Skin Success Ultra Fade Serum is specially developed as a lightweight formula, ideal for those desiring a serum consistency.

I noticed there is an SPF in the Fade Creams, what level SPF is it?

Palmer's Skin Success Fade Creams contain an SPF 4. The targeted skin lightening ingredient within the product makes the skin more sun-sensitive so Palmer's includes an SPF 4 to help offset any sun-sensitivity. Additionally, Palmer's recommends that you use an SPF 15 or higher as part of your daily skin care regimen.

Are the Palmer's Skin Success Fade product safe to use during pregnancy?

Palmer's recommends that you first consult your doctor before beginning any new skin care regimen.